01
Care
Websites and servers under constant care: updates, copies, monitoring.
- change procedures
- monthly report
Care, measurement and development. In one hand, for years.
Dla organizacji, które potrzebują stałego partnera, a nie jednorazowego wykonawcy. We maintain websites and servers, measure, run campaigns and social media, advise and develop. Everything described in the contract and reported monthly.
Specification
SLA matrix
- everything in writing.
Each request has a priority, response time and escalation path written in the contract. Hover over a row to see the submission process.
| Priority | Example | Response time | Availability |
|---|---|---|---|
| Critical | Website does not work, data leak | the shortest - written in the contract | 24/7 |
| High | Error in a key function | during working hours, priority | Mon-Fri |
| Normal | Content change, minor error | according to the schedule | Mon-Fri |
| Development | New function, module | according to the quote and plan | in stages |
ReportAnalysisRepairTestReport
01
Scope of cooperation
Eight areas. We can run them together or separately.
02
Analytics
Dane, na których zarząd może się oprzeć.
- Google Analytics
- consents users
03
Websites and materials
Organization websites, campaign websites, materials printed.
- Joomla · WordPress
- multi-language
04
Consulting
Strategy, technology selection, supplier review.
- workshops
- written recommendations
05
Programming
Functions that are not available in ready-made solutions.
- integrations and payments
- e-invoices
06
Advertising campaigns
Google Ads, Meta Ads and LinkedIn Ads with a media plan and a report for the management board.
- approvals before start
- View scope
07
Social media
Organization profiles on Facebook, Instagram and LinkedIn - according to established rules.
- calendar and acceptances
- See scope
08
IT supervision
Independent control of projects by other contractors.
- separate section
- Go to the section
02
Maintaining websites and servers
What we do, how often and what you get. We establish specific values in the contract.
- Monitoring
- Availability, SSL certificate, freshness of copies, domains.
Scope and frequency - in the contract.
- Updates
- First a copy, then a test on a copy of the website, only then a live change.
Always with a way back.
- Backups
- Outside the production server, with periodic recovery test.
Retention
- Response time
- By category of request (critical / urgent / planned).
- Service window
- Planned work at agreed hours, with in advance.
- Security
- Regular scanning, review of accounts and permissions, secure server settings.
On zami.dev's own tools.
- Reporting
- Monthly report: what was done, what was detected, what we recommend.
Format understandable to the management.
- Access and documentation
- Access log, configuration documentation, handover upon completion.
No dependence on us.
| Element | What's included? | Standard | Option |
|---|---|---|---|
| Websites (Joomla, WordPress) | updates, copies, monitoring, protection | — | |
| Servers and hosting | configuration, system updates, resource control | — | |
| Domains and email | deadlines, DNS, email records (SPF, DKIM, DMARC) | — | |
| Cookie consents | FreeCookies: banner, consent register, Consent Mode v2 | — | |
| Test environment | copy of the website for safe changes | — | |
| Duty outside working hours | for critical reports | — | |
| Development work | new functions, sections, integrations - in the pool hours or quotation | — |
03
Analytics
From the review of current measurement to reports for the management board. Respecting users' consents.
- Overview of the current measurement: what works, what is wrong, what is missing
- Measurement plan: what you want to know - agreed with the departments
- Implementation of Google Analytics 4 and order in tracking codes
- User consents (FreeCookies) - in accordance with Google requirements
- Reports and dashboards for the management (e.g. Looker Studio)
- How do users use the website - analysis and tests
- Recommendations for changes on the website - with priorities
- Measurement documentation to be shared with teams
goal Agoal B
04
Websites and materials
The same thing we do for companies - on a scale and with the organization's procedures.
- Corporate websites
- Websites of companies, companies and foundations on Joomla or WordPress.
Multilingualism, editors' roles, approval processes.
- Availability
- Design and implementation with WCAG in mind.
Compliance level
- Materials
- Reports, presentations, posters, leaflets, roll-ups, trade fair materials.
Consistent with the brand book.
- Identification
- Logo, brand system, brand book.
Dla marek i marek pochodnych.
05
Agency consulting
We help you make decisions, we don't just carry out orders.
A
Digital strategy
Where you are, where you are going and what makes sense along the way - in writing.
B
Selection of technology
CMS, hosting, tools - with justification and risks.
C
Supplier overview
Evaluation of current contracts and contractors. Details in the IT supervision section.
06
Custom programming
When you need a function that is not available in ready-made solutions.
| Area | Work examples | Technology |
|---|---|---|
| Components and modules | tailored functions, panels, forms, catalogs | Joomla 4 / 5 / 6 |
| Plugins | function extensions, blocks, integrations | WordPress |
| Integrations | External API, CRM / ERP, newsletters | REST · webhooks |
| Payments and invoices | payment gateways, e-invoices | KSeF · Stripe · Przelewy24 |
| Migration | transfer of content and addresses without loss of visibility | Index · zami.dev |
We program where a ready-made extension is not enough. The code and documentation stay on your side.
07
Cooperation model
Five stages. The last one is permanent work - for years.
- 01
Status overview
Websites, servers, access, contracts, risk.
- 02
Scope proposal
What we take over, in what order.
- 03
Agreement
Scope, response times, reporting, entrusting data.
- 04
Takeover
Access, documentation, copies, monitoring.
- 05
Permanent work
Care, development and monthly report.
We don't end with implementation. After the launch, we are responsible for the maintenance and development of the website - as long as the cooperation lasts.
08
Work standards
Little things that determine peace of mind on both sides pages.
- Any change after a copy and with a return path
- One contact person on our side
- Reports and decisions saved - not only in conversation
- Configuration documentation up-to-date after each change
- Named access, no shared access passwords
- Data processing agreement
- Transferring everything at the end of cooperation
- We do not promise "100% security" - we describe what we do
Contact
Tell us what is already working.
We will plan the rest.
We start with a conversation and a review of the current sites. Then you get a plan and a written quote.
- 1Conversation – telephone, online or in our office office
- 2Plan and written quote
- 3Start and then ongoing care
Questions
Questions we often hear.
What is the difference between working with a large company and working with a small one?
More people on the client's side, formal acceptance and security. That's why we work on contracts with the described scope, roles and application path.
Do you work with IT and marketing departments at the same time?
Yes. We establish one project owner on the organization's side and a clear division of responsibilities.
Do you sign SLAs?
Yes. Response times, service windows and reporting method are written in the contract.
Can you work on the client's infrastructure?
Yes, in accordance with the organization's security policies, on separate accounts and with documented changes.
Will you issue documents needed for purchases and compliance?
Yes: entrustment agreements, declarations, security descriptions and other documents required in the purchasing process.
Where to start cooperation?
With a short review of current websites and processes. On this basis, we propose the scope and priorities.
Scope in details
Separately for each area.
Care, analytics and consulting - with a description of the work model.
Website and server maintenanceMaintenance of websites and servers described as specifications: monitoring, updates with return path, copies,...Analytics and researchMeasurement on which management can rely, focus research and usability testing. Conclusions and recommendations…ConsultingStrategy, technology selection and vendor review. We help you make decisions, not only do we...IT project supervisionWe help choose a contractor, check subsequent stages and evaluate working systems. Understandable protocols...